AI & Automation for Jewellery and Diamond Businesses in Surat
We take four jobs off your office: tracking every order and karigar job through the workshop, reconciling stock without a weekend of counting, answering catalogue and price enquiries on WhatsApp at any hour, and following up every customer who asked and went quiet.
Sound familiar?
- An order's status lives in the karigar's head, a WhatsApp chat and a register — and the customer is on the phone asking.
- Job work goes out with a note; what came back, how much gold or how many stones, is reconciled weeks later.
- Stock reconciliation is a weekend job for three people, and the numbers still don't match the ERP.
- A buyer sends a photo of a design and someone scrolls through the catalogue from memory to find something similar.
- Customers who asked for a price in the exhibition season never got a follow-up once the rush was over.
- Price enquiries on WhatsApp wait until someone with the rate sheet is free.
Where automation actually helps
Order and job-work tracking
- What it is:
- Every order and karigar job logged once, with status, material issued and material returned, visible to the office and the workshop.
- What it replaces:
- The register, the chat and the karigar's memory disagreeing.
- What changes:
- Anyone can answer 'where is my order?' in seconds, and job-work reconciliation happens as material moves.
Stock reconciliation that runs itself
- What it is:
- Stock movements — sales, issues to karigars, returns, repairs — flowing into one ledger, with exceptions flagged daily.
- What it replaces:
- The weekend count and the spreadsheet that never matches.
- What changes:
- Differences surface the day they happen, not at month end.
Customer follow-up that never goes quiet
- What it is:
- Enquiry, quotation and post-purchase follow-ups on WhatsApp and by AI call, in Gujarati, Hindi or English, logged against the customer.
- What it replaces:
- Follow-ups that stop when the season ends.
- What changes:
- Every enquiry gets a next step; the office sees who's waiting.
Catalogue and price enquiries answered instantly
- What it is:
- A WhatsApp assistant trained on your catalogue, availability and pricing rules, with anything negotiable passed to a person.
- What it replaces:
- Buyers waiting for the one person with the rate sheet.
- What changes:
- Standard questions answered at any hour; staff handle the deals.
What we'd build for you
WhatsApp catalogue assistant
Shares designs, availability and standard pricing on WhatsApp, collects the buyer's requirement, and hands negotiations and custom orders to your team with the conversation attached.
Built with: WhatsApp Business API · OpenAI · your catalogue and price rules
AI calling agent for follow-ups
Calls back enquiries and exhibition leads in Gujarati, Hindi or English, confirms interest, books a showroom visit or video call, and logs the outcome.
Built with: Twilio · Deepgram · OpenAI · your CRM
Order, job-work and stock workflows
Workflows that log orders, track karigar job work and material, reconcile stock movements and alert on exceptions — connected to Tally or your ERP.
Built with: n8n · Tally · your ERP · WhatsApp
RAG chatbot on your ERP data
Ask in plain language — 'which orders are due this week', 'what's outstanding with this karigar' — and get answers from your own ERP and records, with permissions respected.
Built with: LLMs · RAG · FastAPI · your ERP or database
Image-based design search
Upload a photo of a design and find the closest matches in your own catalogue by shape and style. A capability we build on request — not yet a published case study.
Built with: Computer vision · Python · your catalogue images
Example workflow: exhibition enquiry to showroom visit
- 1
A buyer asks for a design and a price on WhatsApp during an exhibition. The assistant shares the design, availability and standard price and records the enquiry.
- 2
The buyer says they'll decide later. The enquiry is logged against their number with the designs they asked about.
- 3
Three days later, the AI calling agent calls back in Gujarati, checks interest and offers a showroom visit or a video call.
- 4
The visit is booked; the buyer gets a WhatsApp confirmation and the team sees it on the day's list.
- 5
After the visit, the quotation goes out from a template, and payment and delivery follow-ups run automatically.
- 6
Every step — enquiry, call, visit, quotation — is on the customer's record, so nothing depends on who was on the stall.
What changes
Today
Order status: ask the karigar, check the chat, open the register
With automation
One record, updated as material and work move
Today
Stock reconciliation: a weekend of counting, numbers still off
With automation
Movements logged as they happen; exceptions flagged daily
Today
Exhibition leads: followed up while the rush lasts, then forgotten
With automation
Every lead called back and logged, in the buyer's language
Today
Price enquiries wait for the person with the rate sheet
With automation
Standard prices answered instantly; negotiations go to a person
Common questions
Our pricing changes with the gold rate and is negotiated. Can an assistant handle that?
It handles the standard part — designs, availability, making charges, the rules you give it — and passes anything negotiable or rate-dependent to your team with the conversation attached. It never invents a price. The boundary between 'answer' and 'hand over' is set by you during scoping.
Will it work with our existing ERP or Tally?
Yes. We connect to Tally and to most jewellery ERPs through their interfaces or custom APIs, in both directions. What's practical depends on your version and hosting, which we check in the free call. Nothing has to be replaced to start.
Can it talk to karigars and buyers in Gujarati?
Yes — Gujarati, Hindi and English. We've shipped a production voice agent that runs full conversations in Gujarati, and the WhatsApp assistant replies in whichever language the customer writes in.
Is our design and customer data safe?
The system can run on your own server, in India, and you own the code and the data. Catalogue images, customer records and pricing never go into tools you haven't approved, and we build to the Digital Personal Data Protection Act.
Have you worked with jewellery businesses before?
We haven't published a jewellery case study yet, so this page describes what we'd build rather than a jewellery result. The components — Gujarati AI calling, WhatsApp agents, Tally and ERP integration, workflow automation — are the same ones running in production for our other clients. In the free call we'll tell you plainly what fits.
Want every order, karigar job and buyer enquiry tracked without the weekend count?
Book a free 30-minute call. We'll map your current process and show you exactly which parts can run by themselves.