WhatsApp AI Chatbots & Support Agents
A WhatsApp AI agent answers customers on your own WhatsApp Business number — trained on your catalogue, pricing and policies — in Hindi, Gujarati or English, 24/7, and escalates to a person when it should. Lets Automation, Surat, India, builds them on the WhatsApp Business API. Fixed scope, fixed price, you own the system.
Sound familiar?
- Customers message on WhatsApp at 11pm and wait until morning for a reply.
- Your staff answer the same eight questions all day — price, timing, availability, documents needed.
- Nothing gets recorded: the conversation lives on one person's phone.
- A generic chatbot gave wrong prices and you switched it off.
- When a customer needs a human, the handover loses the whole conversation.
What we build
WhatsApp support agent
- What it is:
- Answers from your own catalogue, pricing and documents, in the customer's language, and logs every conversation into your system.
- What it replaces:
- Staff repeating identical answers between customers.
- What changes:
- Instant first response at any hour; staff handle the people in front of them.
Catalogue and enquiry assistant
- What it is:
- Shares the right product, price and availability, collects the details you need and books the next step.
- What it replaces:
- Enquiries sitting unread in a group chat.
- What changes:
- Every enquiry answered and captured.
Reminder and follow-up flows
- What it is:
- Appointment reminders, order updates, document requests and payment nudges, sent automatically with one-tap replies.
- What it replaces:
- Manual broadcasts and forgotten follow-ups.
- What changes:
- Follow-ups go out on time without anyone remembering to send them.
Human escalation with context
- What it is:
- Hands the chat to your team with the full history, inside the tools they already use.
- What it replaces:
- Customers repeating themselves.
- What changes:
- People get the hard cases; the agent gets the repetitive ones.
How it works
- 1
Free 30-minute call: the questions customers actually ask, and the ones a person must answer.
- 2
Written plan within 7 days — scope, content sources, escalation rules, fixed price and timeline.
- 3
We set up the WhatsApp Business API on your number and train the agent on your catalogue, pricing and policies.
- 4
Demo every two weeks against real conversations; we tighten the answers and the guardrails.
- 5
Launch with logging and human handoff, then 90 days of support.
Technology
- WhatsApp Business API
- OpenAI
- LLMs
- RAG
- n8n
- Zoho
- Tally
- FastAPI
Common questions
Will it quote wrong prices or make things up?
It answers only from the catalogue, price list and policies you give it, and it's built with hard rules for what it may not say. Anything outside that — a negotiation, a complaint, a medical question — goes to a person with the conversation attached. We test it against real customer messages before launch.
How much does a WhatsApp AI agent cost?
We don't publish fixed prices for a WhatsApp AI agent, because the price depends on scope — how many channels, systems and features you want included changes what we build. What we do fix is the quote: after a free 30-minute call you get a written plan with a fixed scope, fixed price and fixed timeline before any code is written. No hourly billing, and if you add to the scope later, that's quoted separately and in writing.
How long does a WhatsApp AI agent take to build?
We build in 4–8 week sprints with a working demo every two weeks. Most clients see their first automation live within about 6 weeks. The written plan you receive after the free call includes a fixed timeline for your specific scope.
Do I own the code and data?
Yes. You own the code, the server and the data. We build on tools like n8n and open APIs so there's no licence that scales with your usage, and there's no 12-month lock-in — you can take the system in-house whenever you want, or keep us on for support.
Do you work with businesses outside Surat?
Yes. We're based in Surat, Gujarat, and work with businesses across India and remotely with clients abroad. Scoping, the fortnightly demos and support all run over calls and WhatsApp, so location doesn't change how we work.
Want to know what WhatsApp AI Chatbots would look like in your business?
Book a free 30-minute call. We'll map your current process and send a written automation plan within 7 days.
Last updated: 22 Oct 2026 · Built by Lets Automation, Surat