AI Agent Development
AI agent development is building software agents that understand a request, take action in your systems and hand off to a person when they should. Lets Automation, an AI development company in Surat, India, builds custom AI agents for support, sales and operations — fixed scope, fixed price, and you own the code.
Sound familiar?
- The same questions arrive by phone, WhatsApp and email all day, and a person answers each one by hand.
- Enquiries that come in after 7pm wait until the next morning — and some never get a reply.
- Your team knows the answers, but they live in people's heads, not in a system a new hire or an agent can use.
- A chatbot you tried earlier gave generic answers and customers stopped using it.
- Escalations lose context: the customer repeats everything to the human who picks up.
What we build
Customer support agent
- What it is:
- An agent trained on your knowledge base and policies that answers Tier-1 questions, routes by intent with confidence scoring, and escalates with the full context attached.
- What it replaces:
- A support queue where every ticket waits for a person.
- What changes:
- First response around the clock; humans handle the cases that need judgement.
Sales and enquiry agent
- What it is:
- Qualifies new enquiries, collects the details you need, books the next step and writes it all into your CRM.
- What it replaces:
- Leads sitting unread in a WhatsApp group.
- What changes:
- Every enquiry gets a reply and a record, including after hours.
Operations agent
- What it is:
- Handles internal requests — status checks, document collection, approvals, reminders — across the tools you already run.
- What it replaces:
- Someone chasing updates between teams by phone.
- What changes:
- Requests move on their own; people see status instead of asking for it.
Multilingual concierge
- What it is:
- One agent across WhatsApp, web and email, in Hindi, Gujarati or English, with a shared memory of each customer.
- What it replaces:
- Separate inboxes with no shared history.
- What changes:
- A customer gets the same answer on every channel, from an agent that remembers them.
How it works
- 1
Free 30-minute call: we map the conversations the agent would handle and the ones it must hand to a person.
- 2
Written plan within 7 days — scope, guardrails, integrations, fixed price and timeline.
- 3
We build the agent on your real documents, policies and data, with hard rules for what it may not do.
- 4
Working demo every two weeks; you test it against real conversations and we tune it.
- 5
Launch with human handoff and logging in place, then 90 days of post-launch support.
Technology
- OpenAI
- LLMs
- RAG
- AI agents
- WhatsApp Business API
- Twilio
- n8n
- FastAPI
- Next.js
- Python
Common questions
What's the difference between an AI agent and a chatbot?
A chatbot answers questions from a script. An AI agent understands the request, looks things up in your systems, takes an action — books the slot, updates the CRM, sends the confirmation — and hands off to a person with the full context when it should. The AI support agent we built resolves 72% of Tier-1 tickets on its own and escalates the rest.
How much does an AI agent cost?
We don't publish fixed prices for an AI agent, because the price depends on scope — how many channels, systems and features you want included changes what we build. What we do fix is the quote: after a free 30-minute call you get a written plan with a fixed scope, fixed price and fixed timeline before any code is written. No hourly billing, and if you add to the scope later, that's quoted separately and in writing.
How long does an AI agent take to build?
We build in 4–8 week sprints with a working demo every two weeks. Most clients see their first automation live within about 6 weeks. The written plan you receive after the free call includes a fixed timeline for your specific scope.
Do I own the code and data?
Yes. You own the code, the server and the data. We build on tools like n8n and open APIs so there's no licence that scales with your usage, and there's no 12-month lock-in — you can take the system in-house whenever you want, or keep us on for support.
Do you work with businesses outside Surat?
Yes. We're based in Surat, Gujarat, and work with businesses across India and remotely with clients abroad. Scoping, the fortnightly demos and support all run over calls and WhatsApp, so location doesn't change how we work.
Want to know what AI Agent Development would look like in your business?
Book a free 30-minute call. We'll map your current process and send a written automation plan within 7 days.
Last updated: 22 Oct 2026 · Built by Lets Automation, Surat