Hospitality Platform
Guests get an answer in under 30 seconds at 2am — without waking the night manager
A unified hospitality platform that acts as the central intelligence hub for resort operations — combining an AI guest concierge, needs anticipation, unified guest memory, smart pricing, reputation management, operations automation, and guest win-back into a single integrated product.
The challenge
Resorts ran disconnected systems for concierge, pricing, operations, and guest data, leaving staff without a single source of truth or a shared guest profile.
What we built
- 24/7 multilingual AI guest concierge across WhatsApp, web, and email
- AI-driven smart pricing with human-in-the-loop approvals
- Event-driven, auditable workflows with unified guest memory
Technology
- AI concierge across WhatsApp, web and email
- Event-driven workflow engine with audit trails
- Unified guest-memory data layer
- Human-in-the-loop pricing approvals
What changed
Described in time and behaviour. Where we publish a number, it was measured in production.
Before
Seven properties on disconnected systems, no shared guest profile
After
One hub with a single guest memory across every property
Before
Guest questions waited for whoever was on shift
After
24/7 multilingual first response, escalation only when needed
Before
Pricing decisions scattered and unrecorded
After
Smart pricing suggestions with human approval and an audit trail