Voice AI
Every enquiry gets a call back in Gujarati within minutes — with the appointment already booked
A production-ready AI phone agent for a retail bag store that places outbound calls, converses naturally in Gujarati, showcases the product catalog, books appointments, and sends SMS confirmations — built with Twilio, Deepgram, and GPT-4o-mini.
The challenge
A small retail team couldn't manually call every customer to showcase products and book appointments, limiting outreach and sales.
What we built
- Natural Gujarati-language outbound voice conversations
- Product catalog presentation and intelligent appointment booking
- Twilio SMS confirmations with persistent call and customer logging
Technology
- Twilio voice infrastructure
- Deepgram speech recognition
- GPT-4o-mini conversation layer
- SMS confirmations and call logging
What changed
Described in time and behaviour. Where we publish a number, it was measured in production.
Before
The team couldn't personally call every customer
After
Outbound calls happen automatically, in natural Gujarati
Before
Product showcasing limited by staff time
After
The agent walks customers through the catalogue on every call
Before
Appointments and outcomes tracked informally
After
Every call, booking and SMS confirmation logged automatically